Shipping Policy

Our Customer Service and Shipping Logistics teams are dedicated to shipping your purchased items as safely and efficiently as possible. Please read this shipping policy carefully to learn how and when your order will ship. If you can’t find the information you’re looking for, don’t forget we’re always here to help! Chat, call, or email us, and we’ll contact you shortly.

We are delighted to offer FREE curbside delivery (Monday through Friday, between 8 am and 5 pm) for all orders over $30 within contiguous North America, Australia, Europe, and Japan. Orders under $30 are charged a flat-rate shipping cost of $10. The rest of the countries are charged according to the shipping fees on the shopping cart page.

Our FREE curbside delivery on orders over $30 is defined as below:

For parcel items, curbside delivery is defined as a no-signature required delivery to your mailbox, front door, or curbside.

For freight items, curbside delivery is defined as a signature-required curbside delivery. Curbside delivery carriers will NOT carry your delivery upstairs or enter your home under any circumstances.

We are NOT responsible for any incurred storage fees or held shipment charges should you choose to delay shipment. We are NOT responsible for any charges due to shipping arrangements made without approval from our shipping department.

Please contact us through email for shipping rates on all orders going to Alaska, Hawaii, Puerto Rico, and any US islands only accessible by ferry. For international shipping information, please learn more under “International Shipping.”

Estimated Shipping Times:

Estimated shipping times vary by order. A tracking ID will be emailed to you the day your order ships out so you may easily track your order. The estimated shipping times below represent how long your order will be in transit once your order has left the factory.

Orders sent via UPS or USPS are delivered on average 4-9 business days after the order leaves the factory.
Orders sent via a Freight Carrier are delivered on average 2-3 weeks after the order leaves the factory.
Orders shipped via the China factory are paid on average 3-6 weeks after the order leaves.
PLEASE NOTE: These shipping estimates represent the time it takes for an item to reach your home AFTER it leaves the factory and does NOT include production time for out-of-stock or made-to-order items.

When you purchase a product from us, any shipping times we provide are ESTIMATES ONLY, and actual delivery dates may vary.

Do You Ship Worldwide & How Much Does Shipping Cost?

Yes – We ship worldwide. We offer all customers free Domestic and International Shipping with tracking. No shipping cost & no sales tax – we want your experience to be simple and efficient – just how we like it.

Processing Times

Orders can sometimes take 1-3 days to process after placing the order before shipping out.  We do not ship on weekends.

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email, providing you with a tracking number.

No worries if you haven’t received one or the tracking number doesn’t work. Contact us, and we’ll solve it! 

If you need more detailed information, please shoot us an email. And we’ll help you out!

Unexpected Delays

The delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive, and we will work with you to resolve any situation.